Book a rental car

Basic rates including tax: ¥10,000 for up to 12 hours; ¥14,000 for up to 24 hours. For pick-ups from 10 November 2026, each additional 24 hours costs ¥14,000. Any partial additional day is charged as a full day, with no hourly rate. The pick-up date determines the tariff for the entire rental. Confirmed bookings retain their agreed rates; annual special agreements have separate rates. Reception: 9:00–18:00. Out-of-hours pick-up or return requires prior approval.

After checking availability, we will send your booking number and confirmation. Standard bookings do not require a deposit. Cancellation fees apply only to cancellations for the customer's convenience after the branch confirms the booking; withdrawing an unconfirmed request is free. Using the collection date in Japan time, cancellation is free 7 or more days before collection. The fee is 20% of the agreed basic rental charge 6–3 days before collection, 30% 2–1 days before, and 50% on the day. If more than one hour passes after your scheduled collection time without contact, we treat the booking as a no-show and apply 50% of the agreed basic rental charge. If we cannot provide the rental for reasons attributable to us or to neither party, no customer-convenience cancellation fee applies and amounts received for that rental are refunded. Cancellation fees are limited to the amount permitted by applicable law and, for consumer contracts, do not exceed the average loss. We do not recover the same cancellation loss twice.

Every driver must present original, valid documents permitting them to drive this vehicle in Japan at collection. Copies or phone images alone are not accepted. No licence image upload is required for the online request. Select your licence type when applying with an overseas licence or international driving permit. Required licences, translations and passports depend on the issuing country and document type; check with us before visiting. If you only hold a Japanese My Number integrated driving licence, contact us in advance about verification.

NOC applies once per incident only when damage, soiling or another event attributable to the customer causes actual rental downtime for repairs or cleaning. The charge is JPY 20,000 if driven back to the designated location, or JPY 50,000 if it cannot be driven or is not returned there. Breakdowns not attributable to the customer and normal wear are excluded. For misfueling, NOC is JPY 50,000 regardless of return method and is not added to the standard NOC.

1. Stop safely, help anyone injured and prevent further accidents. Call 119 for an ambulance if needed. 2. Report all accidents, including minor scratches and single-vehicle accidents, to the police (110). 3. Call the branch on 080-3375-6999 with your location and details. Do not agree to a private settlement; check with us before arranging repairs or driving again. For breakdowns or warning lights, stop safely rather than continuing to drive and contact us. In the event of an accident or breakdown, contact our branch (080-3375-6999) or the insurance company (0120-491-012). When contacting the insurer, provide the insurance policy number shown on the label above the driver's seat. If you contact the insurer first, please also inform our branch of the situation.

Return the vehicle with the designated fuel at the same level as at collection. Before departure, we agree on how any fuel shortage quantity will be calculated and the unit price; a settlement breakdown is provided at return. Smoking, including electronic and heated tobacco, is prohibited. Only drivers named on the rental certificate may drive. Extensions and return-location changes require prior approval.

Smoking or tobacco odor: JPY 30,000 including cleaning and deodorizing. Vomit, excrement or severe odor: JPY 30,000 including professional cleaning, disinfection and deodorizing. Soiling requiring special cleaning (large amounts of rubbish, food spills, mud or sand): JPY 10,000. Rubbish left behind: JPY 3,000. Minor soiling from normal use is excluded. Only the highest applicable cleaning charge applies to the same soiling or odor. Actual repairs for burns or interior damage are separate. NOC is added only if rental downtime actually occurs. The same loss is not recovered twice.

Misfueling attributable to the customer is excluded from the basic cover included in the rental charge. Necessary, reasonable actual costs of fuel removal, flushing, replacement parts, repairs and transport are settled with an itemized statement, without a separate flat handling fee. If actual rental downtime occurs, a misfueling NOC of JPY 50,000 applies once per incident. Costs already paid by insurance or roadside assistance are not charged twice. Do not start the engine after discovering misfueling. If already driving, stop safely and contact us immediately.

At each collection, we confirm the vehicle, drivers, rental period, return location, charges and payment method, then conclude that rental agreement and issue a rental certificate. Every driver must bring their original valid driving documents. Please review the terms and coverage, ask any questions and sign the relevant documents. Each party keeps a copy.